Foreign Affairs
Don’t believe everything you read on Booking.com

Booking.com is misleading consumers who try to book hotels or apartments online.

This has been pointed out by Which?, an association which investigated the company together with five others, to evaluate whether clients were benefitting from the online services on offer in a sincere and complete manner.

It transpired that the services offered on this site are misleading, and on most occasions it is untrue when the site states only one room is still available in certain hotels.

According to investigators, consumers are also being indirectly taxed without their knowledge.

Booking.com has already been warned some months ago to change its practices, but apparently it has failed to follow the orders of the Comsumers Authority.

The company said in a statement it works continuously to improve its services for the benefit of consumers.

 

 

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