Current Affairs
Travel agency’s licence withdrawn following complaints by clients

The licence of travel agency, A.P.C. Travel Bureau, was withdrawn following various complaints by clients on paid bookings for travel which were not confirmed despite that the company pledged to solve the situation.

This was revealed in a statement issued by the Consumer Affairs Director General following a number of complaints he received by the Malta Competition and Consumer Affairs Authority and the Tourism Authority in relation to this company.

The Consumer Affairs Office stated it will analyse and consider whether to take action against the travel agency, which was ordered to immediately stop taking bookings for travel and at the same time to honour bookings already made.

This follows various warnings issued by MTA and on the recommendation of the Management Board of the Insolvency Fund of the same authority.

Any complaint or questions regarding this company should be addressed to the Consumer Affairs Office on [email protected], freephone 8007 4400 jew https://mccaa.org.mt/home/complaint.

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